Our Customer Care Services

NANOS HEART Service

Aligned to our core values, NANOS HEART Service is the highest quality maintenance service that we provide to our customers to ensure the proper functioning of all of our NANOS products. As we take our promises very seriously to ensure the safety of our products and the health of our customers, our services guarantee a very positive customer experience.

•   Regular change of filter
•   Full exterior maintenance and parts servicing
•   Performance test
•   Consultation on customer’s health and wellness

NANOS Man

NANOS Man is our special maintenance service team who is dedicated to serve our customers with the best products and experience. Apart from making regular visits to houses and premises to perform regular maintenance work on the NANOS products, our team also provides consultation sessions on our customers’ health and well-being.

NANOS Health Planner

We are certainly very interested in the healthy practices of our customers, which is why we house a team of NANOS Health Planner to understand and educate our customers about what they can achieve with our NANOS products. These teams of special sales representatives are well-equipped with various information that would improve the overall user experience with us.

NANOS Customer Care Doctor

NANOS Customer Care Doctor refers to our special technician who performs installation and all technical support. Their knowledge in understating of full technical support ensures customers full satisfaction of our products.

NANOS Customer Care Doctor differentiates themselves from our NANOS man and Health Planner. Instead they focus on how to support our customers with any technical difficulties or encounters that are to be found with the product. A fully trained Customer Service Doctor will take care of our products with full care so the product will run smoothly to work properly all the time.

We care a healthy & convenient life

We provide the products and services, that care about living conditions. Since the establishment, we have maintained the top position in the industry in terms of market share, customer satisfaction and brand value.

We improve the quality of life through life cares. We expand the value of ‘Care’, which is our distinctive core competence, to ensure that our customers are assured and enjoy living environments.